سياسة الاسترداد
إعادة الأموال: يحق للعملاء طلب استرداد الأموال في حالة عدم مطابقة المنتجات للمواصفات أو وجود عيوب فيها، وذلك خلال 14 يوماً من استلام الطلب. يجب أن تكون المنتجات بحالتها الأصلية وغير مستخدمة.
إجراءات استرداد الأموال: في حال الموافقة على طلب الاسترداد، يتم إعادة الأموال إلى العميل بنفس طريقة الدفع المستخدمة.
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| 1 x Booting (64.86%) | 532ms |
| 1 x Application (35.14%) | 288ms |
insert into `guest_users` (`ip_address`, `updated_at`, `created_at`) values ('3.137.157.182', '2025-04-24 10:34:00', '2025-04-24 10:34:00')| Bindings |
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select * from `robots_meta_contents` where (`page_name` = 'return-policy') limit 1| Bindings |
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select * from `robots_meta_contents` where (`page_name` = 'default') limit 1| Bindings |
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select * from `business_settings` where (`type` = 'refund-policy') limit 1| Bindings |
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select * from `business_settings` where (`type` = 'refund-policy') limit 1| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\BusinessSetting' and `translations`.`translationable_id` = 87 and `translations`.`translationable_id` is not null| Bindings |
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select * from `business_settings` where (`type` = 'banner_return_policy') and json_contains(`value`, '{\"status\":\"1\"}') limit 1| Bindings |
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select * from `business_settings` where (`type` = 'google_search_console_code') limit 1| Bindings |
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select * from `business_settings` where (`type` = 'bing_webmaster_code') limit 1| Bindings |
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select * from `business_settings` where (`type` = 'baidu_webmaster_code') limit 1| Bindings |
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select * from `business_settings` where (`type` = 'yandex_webmaster_code') limit 1| Bindings |
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select * from `business_settings` where (`type` = 'google_tag_manager_id') limit 1| Bindings |
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select * from `business_settings` where (`type` = 'pixel_analytics') limit 1| Bindings |
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select * from `categories` where `menu` = 1| Bindings |
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select * from `business_settings` where (`type` = 'announcement') limit 1| Bindings |
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select * from `currencies` where `status` = 1| Bindings |
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select `cart_group_id` from `carts` where exists (select * from `products` where `carts`.`product_id` = `products`.`id` and (`status` = 1) and (`request_status` = 1) and (exists (select * from `sellers` where `products`.`user_id` = `sellers`.`id` and (`status` = 'approved')) or ((`added_by` = 'admin' and `status` = 1))) and `product_type` in ('digital', 'physical', 'Service') and `status` = 1) and (`customer_id` = 30727 and `is_guest` = 1) group by `cart_group_id`| Bindings |
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select * from `carts` where exists (select * from `products` where `carts`.`product_id` = `products`.`id` and (`status` = 1) and (`request_status` = 1) and (exists (select * from `sellers` where `products`.`user_id` = `sellers`.`id` and (`status` = 'approved')) or ((`added_by` = 'admin' and `status` = 1))) and `product_type` in ('digital', 'physical', 'Service') and `status` = 1) and 0 = 1| Bindings |
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select `cart_group_id` from `carts` where exists (select * from `products` where `carts`.`product_id` = `products`.`id` and (`status` = 1) and (`request_status` = 1) and (exists (select * from `sellers` where `products`.`user_id` = `sellers`.`id` and (`status` = 'approved')) or ((`added_by` = 'admin' and `status` = 1))) and `product_type` in ('digital', 'physical', 'Service') and `status` = 1) and (`customer_id` = 30727 and `is_guest` = 1) group by `cart_group_id`| Bindings |
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select * from `carts` where exists (select * from `products` where `carts`.`product_id` = `products`.`id` and (`status` = 1) and (`request_status` = 1) and (exists (select * from `sellers` where `products`.`user_id` = `sellers`.`id` and (`status` = 'approved')) or ((`added_by` = 'admin' and `status` = 1))) and `product_type` in ('digital', 'physical', 'Service') and `status` = 1) and 0 = 1| Bindings |
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select count(*) as aggregate from `categories` where `position` = 0| Bindings |
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select `id`, `name`, `icon`, `image_ad`, `parent_id`, `position` from `categories` where `position` = 0 limit 11 offset 0| Bindings |
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select `id`, `name`, `category_id`, (select count(*) from `order_details` where `products`.`id` = `order_details`.`product_id`) as `order_details_count` from `products` where `products`.`category_id` in (495, 498, 499, 500, 501, 506, 529, 542, 550, 551) and (`status` = 1) and (`request_status` = 1) and (exists (select * from `sellers` where `products`.`user_id` = `sellers`.`id` and (`status` = 'approved')) or ((`added_by` = 'admin' and `status` = 1))) and `product_type` in ('digital', 'physical', 'Service')| Bindings |
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select `id`, `name`, `parent_id`, `position`, (select count(*) from `products` where `categories`.`id` = `products`.`sub_category_id` and (`status` = 1) and (`request_status` = 1) and (exists (select * from `sellers` where `products`.`user_id` = `sellers`.`id` and (`status` = 'approved')) or ((`added_by` = 'admin' and `status` = 1))) and `product_type` in ('digital', 'physical', 'Service')) as `sub_category_product_count` from `categories` where `categories`.`parent_id` in (495, 498, 499, 500, 501, 506, 529, 542, 550, 551) and `position` = 1 order by `priority` asc limit 10| Bindings |
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select `id`, `name`, `parent_id`, `position`, (select count(*) from `products` where `categories`.`id` = `products`.`sub_sub_category_id` and (`status` = 1) and (`request_status` = 1) and (exists (select * from `sellers` where `products`.`user_id` = `sellers`.`id` and (`status` = 'approved')) or ((`added_by` = 'admin' and `status` = 1))) and `product_type` in ('digital', 'physical', 'Service')) as `sub_sub_category_product_count` from `categories` where `categories`.`parent_id` in (507, 508, 510, 511, 513, 514, 516, 517, 548, 549) and `position` = 2 order by `priority` asc limit 10| Bindings |
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select * from `business_settings` where (`type` = 'category_list_priority') limit 1| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 495 and `translations`.`translationable_id` is not null| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 548 and `translations`.`translationable_id` is not null| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 498 and `translations`.`translationable_id` is not null| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 510 and `translations`.`translationable_id` is not null| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 539 and `translations`.`translationable_id` is not null| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 511 and `translations`.`translationable_id` is not null| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 536 and `translations`.`translationable_id` is not null| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 537 and `translations`.`translationable_id` is not null| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 499 and `translations`.`translationable_id` is not null| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 513 and `translations`.`translationable_id` is not null| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 531 and `translations`.`translationable_id` is not null| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 514 and `translations`.`translationable_id` is not null| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 528 and `translations`.`translationable_id` is not null| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 530 and `translations`.`translationable_id` is not null| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 500 and `translations`.`translationable_id` is not null| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 507 and `translations`.`translationable_id` is not null| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 543 and `translations`.`translationable_id` is not null| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 508 and `translations`.`translationable_id` is not null| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 546 and `translations`.`translationable_id` is not null| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 501 and `translations`.`translationable_id` is not null| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 516 and `translations`.`translationable_id` is not null| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 523 and `translations`.`translationable_id` is not null| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 517 and `translations`.`translationable_id` is not null| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 521 and `translations`.`translationable_id` is not null| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 506 and `translations`.`translationable_id` is not null| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 529 and `translations`.`translationable_id` is not null| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 542 and `translations`.`translationable_id` is not null| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 549 and `translations`.`translationable_id` is not null| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 550 and `translations`.`translationable_id` is not null| Bindings |
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select * from `business_settings` where (`type` = 'brand_list_priority') limit 1| Bindings |
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select `brands`.*, (select count(*) from `products` where `brands`.`id` = `products`.`brand_id` and (`status` = 1) and (`request_status` = 1) and (exists (select * from `sellers` where `products`.`user_id` = `sellers`.`id` and (`status` = 'approved')) or ((`added_by` = 'admin' and `status` = 1))) and `product_type` in ('digital', 'physical', 'Service') and (`status` = 1) and (`request_status` = 1) and (exists (select * from `sellers` where `products`.`user_id` = `sellers`.`id` and (`status` = 'approved')) or ((`added_by` = 'admin' and `status` = 1))) and `product_type` in ('digital', 'physical', 'Service')) as `brand_products_count` from `brands` where `status` = 1 order by `created_at` desc| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Brand' and `translations`.`translationable_id` = 56 and `translations`.`translationable_id` is not null| Bindings |
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select count(*) as aggregate from `products` where (`status` = 1) and (`request_status` = 1) and (exists (select * from `sellers` where `products`.`user_id` = `sellers`.`id` and (`status` = 'approved')) or ((`added_by` = 'admin' and `status` = 1))) and `product_type` in ('digital', 'physical', 'Service') and `discount` != 0| Bindings |
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select * from `business_settings` where (`type` = 'seller_registration') limit 1| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 495 and `translations`.`translationable_id` is not null| Bindings |
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select * from `categories` where `categories`.`parent_id` = 495 and `categories`.`parent_id` is not null order by `priority` asc| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 548 and `translations`.`translationable_id` is not null| Bindings |
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select * from `categories` where `categories`.`parent_id` = 548 and `categories`.`parent_id` is not null order by `priority` asc| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 496 and `translations`.`translationable_id` is not null| Bindings |
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select * from `categories` where `categories`.`parent_id` = 496 and `categories`.`parent_id` is not null order by `priority` asc| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 497 and `translations`.`translationable_id` is not null| Bindings |
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select * from `categories` where `categories`.`parent_id` = 497 and `categories`.`parent_id` is not null order by `priority` asc| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 503 and `translations`.`translationable_id` is not null| Bindings |
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select * from `categories` where `categories`.`parent_id` = 503 and `categories`.`parent_id` is not null order by `priority` asc| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 502 and `translations`.`translationable_id` is not null| Bindings |
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select * from `categories` where `categories`.`parent_id` = 502 and `categories`.`parent_id` is not null order by `priority` asc| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 504 and `translations`.`translationable_id` is not null| Bindings |
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select * from `categories` where `categories`.`parent_id` = 504 and `categories`.`parent_id` is not null order by `priority` asc| Bindings |
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select * from `translations` where `translations`.`translationable_type` = 'App\Models\Category' and `translations`.`translationable_id` = 505 and `translations`.`translationable_id` is not null| Bindings |
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select * from `categories` where `categories`.`parent_id` = 505 and `categories`.`parent_id` is not null order by `priority` asc| Bindings |
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select * from `brands` where 0 = 1| Backtrace |
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select * from `business_settings` where (`type` = 'loader_gif') limit 1| Bindings |
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select * from `business_settings` where (`type` = 'country_code') limit 1| Bindings |
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select * from `flash_deals` where (`status` = 1 and `deal_type` = 'flash_deal') and date(`start_date`) <= '2025-04-24' and date(`end_date`) >= '2025-04-24' limit 1| Bindings |
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select * from `business_settings` where (`type` = 'refund-policy') limit 1| Bindings |
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select * from `business_settings` where (`type` = 'return-policy') limit 1| Bindings |
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select * from `business_settings` where (`type` = 'cancellation-policy') limit 1| Bindings |
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select * from `business_settings` where (`type` = 'shipping-policy') limit 1| Bindings |
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select * from `business_settings` where (`type` = 'shop_address') limit 1| Bindings |
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select * from `business_settings` where (`type` = 'whatsapp') limit 1| Bindings |
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select * from `business_settings` where (`type` = 'fcm_credentials') limit 1| Bindings |
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[]
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